Lart Bakery is committed to customer satisfaction and providing high-quality products. Due to the nature of food products, the exchange and return policy is as follows:
First: No Returns
Food products cannot be returned or exchanged after preparation or delivery to maintain safety and quality standards.
This policy applies to all baked goods, pastries, and fresh produce.
Second: Exceptions
Exchanges or compensation may be considered only in the following cases:
The product arrives unusable.
An error is found in the order (the product is different from what was ordered).
Damage is caused by an error in preparation or packaging by the store.
Third: Conditions for Order Acceptance
Lart Bakery must be notified of the issue within 24 hours of receipt.
A clear photo of the product showing the problem must be provided.
The product must be in its original condition at the time of receipt.
Fourth: Compensation Mechanism
If the error is proven to be the store's fault, the customer will be compensated with one of the following options, at the store's discretion:
Product replacement.
Product refund.
Credit for future orders.
Fifth: Cancellation Before Preparation
Orders can only be canceled before preparation begins.
Orders cannot be canceled or refunded after preparation has started.
Sixth: Delivery Fees
Delivery fees are non-refundable if the delivery is successful.
In case of an error on the part of the store, Lart Bakery will bear any additional charges.
Seventh: Special Offers and Orders
Discounted products and special offers are non-refundable.
Special orders (designs, occasions, specific flavors) are non-exchangeable and non-refundable.
Eighth: Policy Amendments
Lart Bakery reserves the right to amend its exchange and return policy at any time. Amendments will be effective immediately upon posting on the website.
Ninth: Contact
For inquiries, exchange requests, or refunds, please contact Lart Bakery through its official communication channels.